Job Description:
Business Manager – Lead Digital Growth and Strategy
The Business Manager plays a central leadership role in shaping the strategic direction and operational success of our consultancy. You are responsible for overseeing key client relationships, project execution, and financial performance — ensuring that every engagement delivers value, quality, and measurable results.
In this role, you’ll work at the intersection of consulting, media, and AI. You’ll collaborate across departments to align business priorities, manage expectations, and guide project teams toward successful outcomes. From strategic planning to day-to-day management, you ensure the business runs efficiently and grows sustainably.
Your responsibilities include managing client accounts, supervising project timelines, and overseeing delivery across teams. You’ll monitor KPIs, track financial performance, and proactively address any risks to timelines, quality, or profitability. Your leadership helps ensure we meet and exceed client expectations at every stage.
You’ll also identify growth opportunities — whether through new services, upsell potential, or process improvements. Working closely with business development and leadership, you’ll help shape proposals, pitch strategies, and partnership plans that fuel future success.
Strong collaboration is key in this position. You’ll coordinate cross-functional resources, manage team workflows, and facilitate clear communication between technical and non-technical stakeholders. You will help ensure that each project is aligned with both client goals and the consultancy’s strategic direction.
Beyond delivery, you’ll foster a positive, productive culture. This includes mentoring junior staff, encouraging collaboration, and supporting the professional development of your team. You’ll also contribute to internal initiatives aimed at improving efficiency, knowledge sharing, and client experience.
To thrive in this role, you’ll need strong business acumen, excellent communication skills, and a proactive, solution-oriented mindset. Experience in digital media, AI consulting, or agency operations is highly valued. You should feel confident managing budgets, negotiating contracts, and handling both strategic conversations and operational decisions.
The Business Manager ensures the consultancy stays on track — financially, strategically, and culturally. Your leadership helps turn vision into execution and ideas into outcomes.
This position is vital to our growth and long-term success. You’ll drive stability, efficiency, and excellence across every aspect of our business.
Find our other roles here. Find other details regarding digital and AI roles.
Responsibilities:
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Manage client accounts and maintain strong relationships.
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Lead project planning, resource allocation, and delivery oversight.
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Monitor financial performance including budgeting and forecasting.
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Identify and pursue new business opportunities and partnerships.
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Collaborate with internal teams to ensure alignment on objectives.
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Develop and implement operational processes for efficiency.
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Prepare and present reports to stakeholders and clients.
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Ensure compliance with contractual obligations and company policies.
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Mentor and support team members to drive performance.
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Manage risks and resolve issues impacting project success.
Preferred Qualifications:
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5+ years experience in business management or consulting.
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Proven ability to lead cross-functional teams and manage client relationships.
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Strong financial literacy and experience managing budgets.
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Excellent communication, negotiation, and presentation skills.
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Background in digital media, AI, or technology consulting preferred.
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Ability to handle multiple projects and priorities simultaneously.
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Bachelor’s degree in business, management, or related field; MBA a plus.
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Strategic thinking with a hands-on approach to problem-solving.
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Experience with CRM and project management software.
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Strong leadership and interpersonal skills.
